Newcrosshair London reviews

1564730942

aillll ghfghghf

google

Dear Aillll, Thank you for your valuable review and sorry that you had an unpleasant experience at my business place . I do care about our clients and always trying the best ! In our team meetings we always talking about how important customer service is. Its a shame that this time we have failed to be professional and kind . As soon as I will be back from holiday I will have a word with the person who was in charge in the salon and hopefully we will not gonna have the same problem again . Best regards , Valda Salon owner

1564819644

1

I walked in as a new Enquries and could not see anyone who can help, then Ive realized they were all sitting on their phone and lab top where costomer sits. One of them said how can I help, I was shocked why the costomer is asking me while I was waiting for someone from the salon to come and help. Anyways it was one of them workers and she was on her phone texting while she was asking to help me She did not look into my eyes and did not make me feel welcomed and special as a new costomer. I was shocked how can she be on her phone constantly texting and not answering my Enquries professionally. I really would like the owner to pay more attention into this. Is not professional nor polite workers to sits where costomer sits and they be on their phone. The blond type young short green eyed girl Who was dealing with me was so unprofessional , immature and rude kind of ... She just wanted to get rid of me and did not bother to help nicely and grab me as a new costomer and make sure Im all booked but she didnt care as Im sure the Bussiness is someones elses ... She was keep saying take the leaflet and let us know when you need but I was keep asking her to see when there is slot to book me and she was keep ignoring as she wasnt focused on me because she had to reply to her texting and could not miss that while she was talking to Me. I was already put off by then and thanked them politely and left. Im a medical professional and costomer care is the most important thing for me. This message is for the owner.: never leave your Bussiness under some young immature unprofessional girls who they are not there to grow your business rather being the reason to losing new costumes .. I would definitely NOT recommend this place to anyone who wants to feel welcomed and special. Thanks for reading

1565348414

Glynn Emmerson

google

Hi Glynn, Thank you for your valuable review.We will try to improve our service in the future .Looking forward to see you soon !

1575539423

3

Quite good. Very IT aware you can book an appointment on-line which saves a lot of time waiting for phone to be answered.

1654368758

Edita Editule

google

5

Amazing experience by stylist Valda. Thank you for a great service ,cant wait to come back .

1561148591

Neringa Seibutiene

google

Thank you very much !

1561734806

5

I always get great hair colouring and beautiful haircuts. Very friendly staff makes the rest of my day wonderful. I recommend the salon 100%!

1620936285

Raffaella Nisi

google

3

the owner is very kind and accommodating